Customer service

Where to find us?

Chamber of Commerce

If you need some help by choosing your uv-c product, or having a specific question? Do you wanna know more about a specific product or a personal advise? Please send us an e-mail with your question, problem or requirements and were pleased to help you.

Ordering
In our online store you can easily search products. You can put he products of your choice in your Shopping Basket with a click. Once you would like to checkout you can choose then to log in or buy without account. If you're logged in and you don't want to checkout right away, your Shopping Basket will be remain stored for your next visit automatically. It is always possible to delete items from your Shopping Basket, and the checkout process consists of a walk through of 4 steps. Shipping address, method of shipping, method of payment and confirmation. You will receive a copy of your order by e-mail.

Payment
For clients outside the Netherlands we accept payment in advance by bank transfer in Euro. You can transfer the total amount to our account yourself after you placed the order. After we received the payment, we send you a confirmation of payment and process your order.

For clients from the Netherlands we accept also payment by Ideal and for Belgium customers we also provide payment bij MrCash. After we received the payment, we send you a confirmation mail and process your order.

Bank data Water-uv
ABN/AMRO : 44.88.41.029
IBAN : NL09ABNA0448841029
BIC : ABNANL2A

Delivery
Offcourse we take great care in packing and sending your order on registered basis with Dutch postNL or DHL

Shippingcost:
For Europe euro 24,95 each order and Wordwide euro 59,95 each order.

Damages or failures have to be reported to Water-uv immediately after delivery (at least within 48 hours) by mail. Technical failures or during transport damaged products reported after 48 hours, we cannot refund.

If you have any more questions concerning shipping or payment, don't hesitate to contact us info@Water-uv.com